Refunds

Refund and cancellation policy

Last updated 27 October 2026

Try before you pay

Every new account gets 5 free prompts to use in its first 7 days, with no card needed, so you can decide before paying anything.

Cancel any time: on your Account page, under Membership and billing, choose “Turn off renewal”. You can also manage a US-dollar membership in your billing page at Creem, our payment provider.
After cancelling you won’t be charged again. You keep membership until the end of the month you’ve already paid for, then your account goes back to the free allowance of 1 free prompt a week. Your saved prompts are kept.

If you’re not happy, email support@thepromptbuilder.ai within 14 days of a payment and we’ll refund that payment in full. Please include the email address of your account.
If you were charged twice or charged by mistake, we’ll always refund the extra charge.
Refunds go back to the original payment method through Creem or Razorpay, whichever you paid with. Your bank may take 5–10 business days to show it.
A refunded payment ends membership straight away; the account goes back to the free allowance.
This policy doesn’t limit any refund rights you have under the Consumer Protection Act, 2019 or the consumer laws where you live.

Not happy with how a refund or cancellation was handled? Write to our grievance officer (details under Business details below, or use the message form). We acknowledge complaints within 48 hours and resolve them within one month.

Trading name: The AI Prompt Builder
Legal name: [owner's legal name] (sole proprietor)
Address: [business address in India], [state], India
Customer care: support@thepromptbuilder.ai · message form
Grievance officer: [owner's legal name], Proprietor and Grievance Officer · support@thepromptbuilder.ai

We acknowledge every complaint within 48 hours and resolve it within one month.